Position Overview:

As a member of the Information System team, this position provides analytical skills, experience, knowledge and expertise towards the implementation of new applications and the support and optimization of existing applications.

Job Functions & Responsibilities:

1. Participate as lead or primary support analyst for information System projects Responsible for the completion and coordination of project related tasks.
2. Acts independently and/or within a team environment to achieve the project, department, or organizational objectives while remaining open to management and end-user input.
3. Participates in various inter-departmental work groups or committees as an application subject matter expert.
4. Provide operational support for applications including troubleshooting, maintenance, training, and vendor interaction.
5. Impartially analyzes new and/or possible software enhancements identifying present and future business needs
6. Works with end-users to ensure modifications are appropriate and are consistent with information system standards.
7. Provides clear and concise training and documentation on applications and operational processes
8. Meets with end-users, internal and external, assuring documentation is clear and understood.
9. Analyzes, identifies, evaluates and documents end-users' needs. Assess current applications to determine whether system requirements, regulatory requirements, and daily operational requirements are met Analyzes present processes and programs for enhancements to improve data integrity, workflow efficiency and end-user satisfaction.
10. Assists end-users with satisfying both ad hoc and ongoing information needs.
11. Demonstrates detailed level of knowledge of applications relating to assigned business areas.
12. Responsible for timely and accurate problem resolution.
13. Utilizes standard documentation and the help desk system as daily tools.
14. Escalates problems to suitable resources, ie colleagues, vendor and/or information system management, when required to assure timely resolution.
15. Advises and consults with all end-users on the functional capabilities of the various Community Memorial Healthcare applications to enhance their productivity and ability to perform their essential job functions.
16. Enhances professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
17. Maintains an awareness of current technology including other related areas of information services.
18. Assists in development and implementation of policies and procedures for the department operation.

Qualifications & Requirments:

Required:

• Three (3) years Health Information Technology experience
• Three (3) years of experience in an analyst role providing application support, debugging, clinical or business workflows, and problem solving, and standard project management tools
• Three (3) years of experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
• Subject matter expert in two (2) or more areas of core clinical or business information systems

Preferred:

• Bachelor's Degree
• Previous experience supporting revenue cycle applications, including but not limited to Epic Hospital Billing
• Experience with ServiceNow, and Citrix
• Experience in workflow analysis, including the use of modeling software (e.g., Visio).
• Hospital billing experience